Incidents and maintenance reported on status page for Dotfile https://status.dotfile.com/ https://d1lppblt9t2x15.cloudfront.net/logos/2f109ab589b1d73a504f184e076f4227.png https://status.dotfile.com/ en https://status.dotfile.com/incident/1084807 Thu, 08 Oct 2026 09:21:16 -0000 https://status.dotfile.com/incident/1084807#edee98952365f6d00474a63dab6850642a3576170f345494bd801ae0d18f5244 Incident Client Portal is operational again https://status.dotfile.com/incident/1084807 Thu, 08 Oct 2026 08:45:00 -0000 https://status.dotfile.com/incident/1084807#89ca45c75200908e6983190e60561ad911092b9a184dcb817f7cecd55b825624 Incident We are investigating an outage in the client portal https://status.dotfile.com/incident/1070107 Mon, 21 Sep 2026 10:25:00 -0000 https://status.dotfile.com/incident/1070107#dd5a5e613a6240833af801ab7c464aec6a8b44ca86c798902b5514cd6419f719 Incident The issue has been resolved. If you are still seeing the old version, please do a hard refresh of your browser (Ctrl+Shift+R on Windows/Linux, or Cmd+Shift+R on Mac). https://status.dotfile.com/incident/1070107 Mon, 21 Sep 2026 08:38:00 -0000 https://status.dotfile.com/incident/1070107#49857b2570a8b0db0d46d99e962339c13b7e864b78417110344f3a43d5646fb7 Incident We are currently experiencing an issue with our custom domain provider that is affecting Dotfile. As a result, client portals using custom domains are temporarily down. We are actively working with our provider and expect to deploy a fix within the next 30minutes. https://status.dotfile.com/maintenance/1055617 Mon, 07 Sep 2026 15:30:07 -0000 https://status.dotfile.com/incident/1055617#c18c55ac573366686aec4ebe3a4473eda92545a6fd4c7a850ec69e98a8075e15 Maintenance Dear Client, We’d like to inform you of a short scheduled maintenance window on Thursday, September 10, 2026, at 9:30 PM (Paris time / CEST). During this maintenance, the application, Client Portal, and API will be unavailable for approximately 1 minute. This brief downtime is required to upgrade our infrastructure, helping us keep our platform modern, secure, and reliable. No action is required on your side. Thank you for your understanding. https://status.dotfile.com/incident/935218 Thu, 18 Jun 2026 17:20:00 -0000 https://status.dotfile.com/incident/935218#5035182c8a630179bbb1f8a1b9f0afef652a65f8e35fca24573e81d995b9dd84 Incident AML screening and identity-verification checks are working normally again. The third-party rate-limiting behind the delays and failures has cleared, and screenings are completing as expected. The Dotfile API itself was unaffected throughout. We're monitoring to confirm things stay stable; any checks that failed during the incident can now be re-run. https://status.dotfile.com/incident/935218 Wed, 17 Jun 2026 09:00:00 -0000 https://status.dotfile.com/incident/935218#47232a16e8fc6d8133eb4840f9be44ca14d35233280af8750efd80205c419acd Incident We're investigating intermittent errors affecting AML screening and identity-verification checks. Some check results from our verification providers (ComplyAdvantage and Onfido) are failing to complete. Affected checks may appear stuck, show an error when opened, or need a manual retry to complete. The Dotfile API itself is unaffected. We're working to restore normal processing and will post updates here. https://status.dotfile.com/incident/914304 Fri, 05 Jun 2026 10:01:51 -0000 https://status.dotfile.com/incident/914304#c19c5a408a0b4a9c4ce79036d5ee94d3e789ada4b973860dd787e60a06a62ccc Incident Dotfile API recovered. https://status.dotfile.com/incident/914304 Fri, 05 Jun 2026 09:56:06 -0000 https://status.dotfile.com/incident/914304#8807468e25ba82ca45393b3f016cbb9cf7f757bffa8366a3b4fca6933a685ce3 Incident Dotfile API went down. https://status.dotfile.com/incident/905469 Tue, 26 May 2026 09:04:00 -0000 https://status.dotfile.com/incident/905469#a12d799b4f3413db7476cf013b762884dfcb1dec4955175964700cdcb6c8ccb7 Incident Automated LLM document reviews are broken in the client portal API. https://status.dotfile.com/incident/847128 Fri, 13 Mar 2026 16:31:00 -0000 https://status.dotfile.com/incident/847128#b0344f7acb0e05e561fedc7dc2e99e9872b7c2e826b751b5d8bbaf73ba349fe7 Incident Automation (risk engine, template) and Webhook to synchronize external have been replayed and the edition of choices properties is now enabled Incident is resolved. https://status.dotfile.com/incident/847128 Thu, 12 Mar 2026 15:06:00 -0000 https://status.dotfile.com/incident/847128#f8b94021b96eec5621602f604ff5a292e0930fd3ff22ac7b4d51fe8cacfb1087 Incident We have restored all the affected properties values Next step is to - replay the Automation (risk engine, template) and Webhook to synchronize external systems - re-enable the edition of choices properties We will keep you updated shortly https://status.dotfile.com/incident/847128 Wed, 11 Mar 2026 17:32:00 -0000 https://status.dotfile.com/incident/847128#487e68378d5d321769d5b477315520c646c9e226930fe6210bf8e1d213ce0310 Incident We have identified an issue with the new property group feature where the value of choices property are removed after an edit We have disabled the edition of choices property for now We are working on a proper fix and restoring the values as soon as possible https://status.dotfile.com/incident/824012 Thu, 12 Feb 2026 11:24:00 -0000 https://status.dotfile.com/incident/824012#85b3e5d67cdbfb2d4ffac4117efdd3632f1b3087446854823e2cdd65a6e63721 Incident Incident has been resolved, all delayed processing have now completed. We will continue to monitor the resolution. https://status.dotfile.com/incident/824012 Thu, 12 Feb 2026 08:47:00 -0000 https://status.dotfile.com/incident/824012#d4b65d0b9eb3dfe1cc8e61ccd465e9b49057a8b164d87577c7ca221d9422305c Incident We are currently experiencing increased latency in the processing of certain asynchronous tasks, including risk computation, AML check analysis, online reputation checks, and webhook delivery. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience. https://status.dotfile.com/incident/734854 Tue, 30 Sep 2025 05:45:00 -0000 https://status.dotfile.com/incident/734854#35f28825e784737c417e0456d3e2dec11308f894394930cf25c9a23a4c325b3f Incident Everything is back to normal and resolved. We want to inform you about a recent service interruption that affected Dotfile and to share the steps we’re taking to ensure reliability moving forward. On September 30, 2025, between 1:16 am and 7:45 am (GMT+2), our applications were temporarily unavailable due to unexpected storage limits during preparations for our upcoming infrastructure migration on October 4, 2025. We have since expanded our storage capacity significantly and adjusted our setup to prevent this from happening again. We sincerely apologize for any inconvenience this may have caused. If you would like a detailed report of the incident, please let us know. For any questions or further assistance, our support team is here to help. https://status.dotfile.com/incident/734854 Mon, 29 Sep 2025 23:16:00 -0000 https://status.dotfile.com/incident/734854#ad80ec3a6a13ddf155bee91edb1ce50c6b443015c2d112d967543aa9dd9fb0c9 Incident APIs are returning error 503 service unavailable. https://status.dotfile.com/maintenance/707985 Mon, 18 Aug 2025 15:13:49 -0000 https://status.dotfile.com/incident/707985#5c2aa9c3d210418f170d7136ca663abd2c76b594f4383b3622fbb3e19b7189ea Maintenance We will be conducting required scheduled database maintenance, which will result in a temporary downtime of approximately 5-10 minutes. This is necessary to apply important configuration updates to enhance our system's performance. We apologize for any inconvenience and appreciate your understanding. https://status.dotfile.com/maintenance/699952 Mon, 04 Aug 2025 07:30:22 -0000 https://status.dotfile.com/incident/699952#4741deab8a87fa3bf21777a58c67c947ab4c39c8d7db74a6ea3e9864918b28c9 Maintenance As part of our ongoing efforts to improve the **security, performances, and reliability** of Dotfile services, we will be conducting a scheduled maintenance on: **Date:** October 4st 2025 **Time:** 22:00 GMT+2 **Expected Duration:** 1 hour During this maintenance window, **our services will be temporarily inaccessible**. ### Action Required We are introducing a new set of IP addresses. To maintain access to our services following the maintenance, **please authorize the following IPs in your firewall configuration** before the maintenance begins: - 13.37.100.64 - 35.181.35.35 - 51.44.199.153 If you have any questions or need help making these changes, please contact us directly at [support@dotfile.com](mailto:support@dotfile.com) or reach out to your usual Dotfile contact. Thank you for your continued support as we make Dotfile even more secure and performant. https://status.dotfile.com/maintenance/535331 Thu, 27 Mar 2025 07:31:27 -0000 https://status.dotfile.com/incident/535331#ff863af6c35e19d45519b96132310c0631471493845250ecd34c7f48949c2e93 Maintenance We’ll be performing a mandatory database upgrade required by our cloud provider. The maintenance will last approximately 5 minutes. During this time, you may experience brief service interruptions, slower response times, or degraded performance. This upgrade is essential to ensure the continued performance and security of our services. https://status.dotfile.com/incident/503699 Wed, 29 Jan 2025 12:23:00 -0000 https://status.dotfile.com/incident/503699#bcd5ad322271c3c471061a6508c31caa4a12e93e640747394fd000d4bff122ec Incident Our cloud provider confirmed the resolution of the issue https://status.dotfile.com/incident/503699 Wed, 29 Jan 2025 10:22:00 -0000 https://status.dotfile.com/incident/503699#88b05fdc7296c2c84513a0468ce2f037af76e8144f176bb451e1c2ab8a88ef6b Incident The app are now becoming available, we are continuing to monitor the situation. https://status.dotfile.com/incident/503699 Wed, 29 Jan 2025 09:38:00 -0000 https://status.dotfile.com/incident/503699#0416961e4ae029f77e805d320616862ae9bfe66e424e7dbe5513d94023d6cff6 Incident Due to an incident with our cloud provider, the Console App and Client Portal App are not available for some users on some geographies https://status.dotfile.com/maintenance/261844 Wed, 20 Sep 2023 12:57:55 -0000 https://status.dotfile.com/incident/261844#40d85cdfc876fb36a941ea27e7c5bcb4e5c4327af86c06a3ebdcaa4efd1c84c2 Maintenance Cluster upgrades and maintenance. https://status.dotfile.com/maintenance/261843 Wed, 20 Sep 2023 12:56:47 -0000 https://status.dotfile.com/incident/261843#979899103ff80685ec0ae38a86e5f788f488f93fd43fa1a12a9a09fcd8bf6db0 Maintenance Upgrade of database instances https://status.dotfile.com/incident/257950 Mon, 11 Sep 2023 17:45:00 -0000 https://status.dotfile.com/incident/257950#85de81ad64845cbd0e7710c70239ea546dee041b33d132a1400a495fb705da6d Incident Outage resolved, service is now back to normal. https://status.dotfile.com/incident/257950 Mon, 11 Sep 2023 17:38:00 -0000 https://status.dotfile.com/incident/257950#9180304ab603595aeaee8842e8517c213ea23b62101f6d42ec33112f8a1cf02f Incident We endure a database outage, the service will be restored in a few minutes. Thanks for your patience. https://status.dotfile.com/maintenance/235247 Thu, 20 Jul 2023 10:04:34 -0000 https://status.dotfile.com/incident/235247#e112f8066122c7114699cbcbd630088bdcf4a61187365576528d1258a51d922b Maintenance Maintenance for our data storage to activate the data storage versioning. Our Cloud provider recommends to wait 15min before issuing write operations on the data storage. https://status.dotfile.com/maintenance/182410 Tue, 07 Mar 2023 13:50:00 -0000 https://status.dotfile.com/incident/182410#072a96278122c6f981fe8ee1b59f93dea218dde8fe0ebb232da9a304132bf6cb Maintenance We will upgrade production environment with the new Dotfile next version. https://status.dotfile.com/maintenance/142622 Wed, 07 Dec 2022 20:11:26 -0000 https://status.dotfile.com/incident/142622#2bdbae00beb81ceab7b728c5507b0d73f5cbbbd2d59834ac6538c52d4a51b723 Maintenance Upgrading infrastructure cluster could have few minutes of downtime. https://status.dotfile.com/maintenance/134415 Wed, 09 Nov 2022 19:16:44 -0000 https://status.dotfile.com/incident/134415#8bea171d945d54b21d5a2dbb5259aa4d7d8965839dc13aba96486889379d57cc Maintenance Update environments variables on our API. We will have few minutes of downtime. https://status.dotfile.com/maintenance/97151 Thu, 23 Jun 2022 08:50:00 -0000 https://status.dotfile.com/incident/97151#5ee20dea5d6a30b890784fba4748caedfcf9af31c873b2ce1a32199719bfc43d Maintenance The Dotfile product will receive an update and might become unavailable for a few minutes during scheduled maintenance. https://status.dotfile.com/maintenance/71669 Fri, 18 Feb 2022 23:01:00 -0000 https://status.dotfile.com/incident/71669#175eba4fe4e6f050826bda47ff24eaa5f963f7d7224a48944669e2de158e025b Maintenance This will be short (5min) downtime for Dotfile Main API & Dotfile API the time we apply new infrastructure config.